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Privacy Policy

Last updated: [date]

Who we are

Levello Limited ("Levello", "we") is the controller of the personal data described here. Company number [ ], registered office [address]. ICO registration number [ ]. Contact: [privacy email].

What we collect

  • Contact details you give us (name, email, phone, company, delivery and billing address).
  • Order, quotation and payment records. Card payments are handled by our payment provider [name]; we do not store card numbers.
  • For specifiers: account details, project schedules, installation sign-offs, project photos you upload, and commission and credit records.
  • Website usage data from cookies and similar technologies (see Cookies below).

Why we use it and our lawful basis

  • To quote, sell, deliver, invoice and support your order — contract.
  • To keep accounting and tax records — legal obligation.
  • To run and improve our website and prevent fraud — legitimate interests.
  • To send marketing, and to use non-essential cookies — consent, which you can withdraw at any time.
  • To publish project photos on our website — consent of the specifier and, where a property or people can be identified, of the property owner.

Who we share it with

Our payment provider, delivery carriers, IT and hosting providers, professional advisers, and — for specifier orders — the specifier who referred you, limited to what is needed for the project. [List any transfers outside the UK and the safeguards used.]

How long we keep it

Order and accounting records for 6 years after the end of the financial year they relate to; marketing data until you unsubscribe; other data no longer than needed for the purpose above. [Confirm retention schedule.]

Your rights

You can ask to access, correct, delete, restrict or object to our use of your data, and to receive it in a portable format. Contact [privacy email]. You can also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use essential cookies to run the shop and your basket. With your consent we also use [analytics/marketing] cookies. You can change your choice at any time from the cookie banner.